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We're always happy to help! Please check your order progress or select one of the contact options below to get in touch with our team.
Looking for an Update on Your Order? TRACK YOUR ORDER IN REAL TIME CLICK HERE TO VIEW
Before contacting our customer support team, you can track your order directly through your Monty's Wholesale account.
View progress from processing and packing through to dispatch, with courier tracking details available once provided.
📦 Track My Order →Log in to your account to view your recent orders and live progress updates.
Call Us TELEPHONE NUMBERS & OPENING HOURS CLICK HERE TO VIEW
Our Lines Are Open
Monday - Friday:
9:00 AM - 5:00 PM
Weekends & Bank Holidays:
Closed
Customer Services
Trade Manager
Trade Manager available Monday - Friday, 10:00 AM - 6:00 PM.
Email Us CONTACT OUR CUSTOMER SUPPORT TEAM CLICK HERE TO VIEW
For enquiries regarding orders, trade accounts, products or general assistance, please contact our team.
Customer Support Email
✉️ sales@montyswholesale.co.uk
✉️ Send Us an Email →For existing orders, please include your order number.
Write to Us OUR BUSINESS ADDRESS CLICK HERE TO VIEW
Monty's Wholesale
Unit 9, 33C High Street
Chislehurst, BR7 5AE
United Kingdom
Visiting Us?
If you wish to visit our premises,
please contact our team beforehand
to arrange your visit.
Frequently Asked Questions QUICK ANSWERS TO COMMON ENQUIRIES CLICK HERE TO VIEW
How long does delivery take?
Orders are normally dispatched within 1-2 working days. During busy periods, processing may take 2-4 working days. Courier delivery times vary.
How can I track my order?
Log in to your account, select Orders and click View beside your order. You can follow its progress and access courier tracking when available.
How do I become a trade member?
Visit www.montyswholesale.co.uk, select Become a Trade Member and complete the registration form. Applications are reviewed before account activation.
When do I need to pay?
Payment must be received before your order can be packed. Unpaid orders are automatically cancelled after 48 hours.
What if items are missing or damaged?
Please report missing or damaged items within 48 hours of delivery. Include your order number and photographs where applicable.
Can I return products?
Please contact us within 14 days of delivery. Eligible goods must be returned within a further 14 days, unused, unopened and in their original packaging. Applicable charges and statutory rights are outlined in our Terms & Conditions.